Contact Support

Our expert customer care representatives are available 24/7/365 to help you. You can check out the support knowledge base, give us a call, submit a support request online, or chat with a support agent.

Online Support Request

You can submit an online support request from your Hosting Control Panel or Backroom.

Phone Support

Call us at 1-800-438-8374.  To help us assist you quickly, please have the following information available when you contact Verio Support:

  • A description of your problem
  • Your Verio account number
  • The answer to your security question or pass phrase
  • Your email address
  • Your phone number

Chat Support

For billing and email questions online chat with Customer Care is available Monday through Friday from 9 am until 7 pm ET.

Click to Chat

Support Policies

Please refer to our support policies for an explanation of technical support coverage and where to get support for add-on applications.

Customer Care Escalation Procedures

If you have contacted Customer Care and your problem that has not been resolved to your satisfaction, you may escalate your case by contacting Customer Care and requesting to speak with a Supervisor.

Response Expectations

Request Type Response Time Please Note
Zone file changes (DNS) Handled within 24hrs Allow 72 hours for propagation before changes are effective.
Domain name registration and incoming transfers Handled within 24hrs New U.S. domain (i.e. .com ,net, .org) registrations are normally processed within 24 hours. Transfers are normally processed within 7 to 10 days. Action on part of the domain owner may be required and this may result in a longer turnaround time.
Digital ID ("SSL certificate") requests Handled within 24hrs CSR requests and SSL certificate installation is handled within 24 hours. Action on part of the customer is required to work with the company providing the SSL certificate and, therefore, the entire process may exceed 48hours.
Plan changes Handled within 24hrs Allow 1 to 3 days for propagation before your new hosting account can be accessed via domain name. Customers are highly encouraged to do a backup of their website prior to any plan change.
Account cancellations Handled within 24hrs Hosting accounts with open billing items may require extra time.
Password change requests Handled within 24hrs Requests must be submitted by email from the address on record in Edit Account Information for the hosting account in question.
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