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Domain name FAQs

The following are frequently asked questions about domain names.  This FAQ is intended primarily for our resellers who have accounts with a backroom.

What domains can be registered through your new Domain Name Registration service?

We will be able to assist with the registration of .com, .net, .org, .biz, .info, .co.uk and .us domain names up to 67 characters in length. The 67 characters includes the dot and extension (ex. 1-63 Character + the .com). We are not able to assist with the registration of international country code domain names at this time; however, we anticipate offering registration of International country code domain names in the future.

What is the fee for the new domain registration service?

The current registration fees can be found on the Domain Name Registration page.  We also offer Resellers bulk domain name registration service, so you can register more than one domain name at a time.

What is the Domain Registration Exhibit?

The Domain Registration Exhibit covers the terms and conditions associated with our registration of domain names. You must agree to the terms and conditions of this Exhibit, as well as the Verio Reseller Agreement before we will register domain names for you or your customers. Likewise, your customers must agree to the same terms listed in this Exhibit. It is your responsibility to inform your clients of this Exhibit prior to requesting that a domain name be registered on their behalf.

You will need to return a signed copy of the Verio Reseller agreement and agree online to the Domain Registration Exhibit before we will submit any domain names for registration. Domain names that are received prior to us receiving a signed copy of the Verio Reseller Agreement and online acceptance of the Domain Registration Exhibit will simply be placed on hold until the necessary Agreement is received.

How will I be billed for new domain registrations?

Just like the other services you receive from us, you will be billed directly for all domain names registered through us. This makes it your responsibility to collect prompt payment from your clients for the domains they request to be registered with us. You will be billed according to the existing billing terms and pricing. We will not contact nor bill your clients for the domain names you request that we register.

How are domain name renewals handled?

As a service to you, we will automatically renew all domain name registrations for one year (two years for co.uk domains). The renewal of the registrations takes place 3 days prior to the expiration date. You will be notified, by email, approximately 90 days prior to the renewal date of the registered domain. This automated renewal process can be halted by opting out of the automated renewal process (see question below), or by removing the domain registration in the Domain Manager Interface (located in the Reseller Backroom). The registration length is also modifiable through the same interface should you not want to renew the domain name for the same number of years requested in the initial registration. Failure to opt out of the automated renewal process, or to remove the domain registration will result in the renewal of said domain name and your account will be invoiced appropriately. Such invoices are not subject to our dispute policy.

How do I opt out of the automated domain name renewal process?

The Domain Registration Manager in the Reseller Backroom contains a box that you can check if you do not wish to automatically renew your domain names. By checking this box and clicking update you must then manually renew each and every domain name you wish to keep by using the tools contained in the Domain Registration Manager.

Who should be listed as the domain contacts?

You will be able to specify any Administrative, Billing, or Technical Contact information for the domains you register; however, regardless of the Billing Contact submitted, you will be contacted and billed directly for all new domain names and renewal of domain names.

We recommend you list the domain owner (likely your client) as the Organization and Administrative Contact, yourself as the Billing Contact, and either the domain owner (your client) or yourself as the Technical Contact.

Can I add Private Registration to domain name that I have registered previously?

Yes, you can add Private Registration to an existing Domain Registration. You can use the order wizards and enter the existing domain name and follow the steps. You would then be invoiced a pro-rated amount for the private registration so that the private registration and your domain registration will expire on the same date and year.

Will the Private Registration use Verio branded information?

No, the private registration information will reference a generic email address and a generic PO box in California that is maintained by Melbourne IT.

How can I register a domain name on behalf of my client, but not get involved in the billing and renewal of the domain?

Currently, we do not have a process that will accommodate this. If you do not want to be directly involved in billing for the domain names of your clients, select an Accredited Registrar of your choice.

What are the special requirements associated with .us domain names?

You must qualify under at least one of the following categories:

  1. Be a U.S. Citizen
  2. Be a permanent resident of the U.S. or any of its possessions or territories
  3. Be a U.S. organization incorporated within one of the 50 states or a U.S. Territory
  4. If otherwise constituted under the laws of a state of the United States of America, the District of Columbia, or any of its possessions or territories (including the U.S. federal, state, or local government entity or subdivision thereof and unincorporated organizations based in the U.S.)
  5. If regularly engages in lawful activities (sales of goods or services or other business, commercial or non-commercial, including not-for-profit relations in the United States)
  6. If entity has an office or other facility in the U.S.

Additionally, you must list an organizational address within the United States.

What are the special requirements associated with .co.uk domain names?

Before you can register .co.uk domain names you must read and accept Nominet’s .co.uk Domain Name Registration Terms and Conditions. You must also certify that the registrant/owner of individual .co.uk domain names that you register have also read and accepted Nominet’s .co.uk Domain Name Registration Terms and Conditions.

Can I still use your Domain Registration Service if I am doing my own DNS?

Yes, you may select to use your own name servers, and hence do your own DNS by using either our New Server Wizard or our Domain Name Wizard for domain registration only.

Will the domains I register through your online Order Submission Wizards use my Virtual Name Server information?

Yes, if you currently have an Virtual Name Server we will register all new domain names you request for registration with your appropriate Virtual Name Server information by default. This again is true for domain names you register using the New Server Wizard, the Domain Name Wizard for adding an additional domain name to an existing Virtual Private Servers, or the Domain Name Wizard for domain name registration only.

How do I modify the information associated with a domain name?

You can now modify your contact or name server (Whois) information for Domain Names registered through us using the Domain Manager Interface.

How do I Move an Existing Domain Name?

If your registered domain name is already hosted with another provider, you will need to modify the name server information your domain name uses to point to your new Virtual Server.

How do I transfer domain names from another registrar such as Network Solutions to you?

For additional information, please see:

Important information regarding registrar transfers

How do I transfer a domain away to another registrar?

You will need to provide the registrar with the authorization code (also known as an EPP code) for your domain name.  For more information on authorization codes for you domain:

  • If you manage your domain registrations in the backroom, refer to this article.
  • If you manage your domain registrations in the control panel, refer to this article.

Who is Internet Names WorldWide, a division of Melbourne IT (MIT) and what is their relation to you and to Verio?

We will be registering domain names through a special partnership Verio has established with Internet Names WorldWide, a division of Melbourne IT, an official registrar accredited by the Internet Corporation for Assigned Names and Numbers (ICANN). Additional details about this relationship can be found in the Verio NewsRoom.

Can I list domains currently on my account "for sale"?

At this time, we do not offer the ability to list domains for sale in the Backroom.




Article Details

Last Updated
29th of May, 2014

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