How to configure Microsoft Outlook 2010 for accessing your mail

Microsoft Outlook 2010 is one of many email programs you can choose to access and manage your email on your local computer instead of through a web browser. This article instructs you on how to configure Microsoft Outlook 2010 as your email program for your web hosting mail account.

Using an email program enables you to download copies of your email messages to your computer so that you can view them even if your computer is offline. You can also choose to keep a backup copy of your email messages on both your computer and on our email server, or you can free up your account’s email space by deleting copies of your messages from the email server after you download them to your computer.

Before you get started

Before using these instructions, you need to have an email account on our mail server.  Instructions for creating an email account can be found in your control panel help.

To access your account control panel, you will need the User Name and Password from your activation email.  The link for accessing your control panel can also be found in the Activation Email.  The Activation Email was sent to you when the hosting account was created.


To set up a new account in Microsoft Outlook 2010:

  1. Open the Microsoft Outlook 2010 program on your computer.
  2. Go to File then click Add Account. The Add New Account dialog box appears.
  3. Select the option for Manually configure server settings or additional server types then click Next >.
  4. The Internet E-mail setting should already be selected.  Click Next >.  The Add New Account – Internet E-mail Settings dialog box appears.
  5. Enter your name into the Your Name field.  This is the name that people will see when they receive an email from you.
  6. Enter the full email address for the account you want to configure in the E-mail Address field.
  7. Select POP3 or IMAP as the account type. 
  8. Fill in the Incoming and Outgoing mail servers for your plan type using the chart below.  Replace with your domain name.  Do not include www in the domain name.
  9. Shared UNIX, Shared Windows, and Virtual Private Server Plans:
    Incoming Mail Server:
    Outgoing Mail Server:

    Domain + Starter and Webmail Plans:
    Incoming Mail Server:
    Outgoing Mail Server:

    Virtual Windows Server Plans: 
    Incoming Mail Server:
    Outgoing Mail Server:

    Hosted Zimbra Plans: 
    Incoming Mail Server:
    Outgoing Mail Server:

    *If you don’t know your plan type, try Shared UNIX and work down through the chart.

  10. Enter the email User Name and its Password.  Note: Hosted Zimbra cusotmers should use their entire email address as their User Name.
  11. Click More Settings... The Internet Email Settings screen appears.  Click Advanced. Note: Hosted Zimbra Email Users should refer to the Hosted Zimbra Email Port Settings section below: 
    • Incoming server (POP3): 110
    • Outgoing server (SMTP): 587
  12. First click OK, then click Next >.  A congratulations message will be displayed. Click Finish. 

Hosted Zimbra Email Port Settings

The email port settings listed in this section apply to our Hosted Zimbra Email product only.

Incoming Mail

Port Type

Port Number

POP3S (Secure)


IMAP (Secure)


IMAPS (Secure)


Outgoing Mail

Port Type

Port Number








Port 25 should not be used for outbound mail server settings. We do not support SMTP Authentication over port 25 on our Hosted Zimbra Email plans.

Optional Delivery Settings (POP3 only)

To access the optional delivery settings:

  1. From the main screen in Microsoft Outlook 2007, click File, then Account Settings.
  2. Select the account in the Internet Account Settings – E-mail Accounts window and then select Change.
  3. Click More Settings…, then click Advanced. The Internet E-mail Settings dialog box appears.

 outlook 2010 advanced 2.jpg

  • The option Leave a copy of messages on server allows you to access your messages from another mail program (including smartphones) or webmail when you are not at your primary computer.  If it is turned off, email messages will be downloaded to your computer, and will no longer be on the server.
  • The option Remove from server after X days will delete messages from the server that are X number of days old, but you will still have a copy on your computer.
  • The option Remove from server when deleted from ‘Deleted Items’ will only delete the server copy of the messages that were in your Deleted Items folder.

Article Details

Last Updated
11th of February, 2013

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